On this page, we use ‘data’ to refer to any personal information we collect about you, such as your name and email address.
This Privacy Notice (“Notice”) sets out our data processing practices and your rights and options regarding the ways in which your personal information is collected (including through our website – www.cs-hub.org) and used.
This Notice contains important information about your personal rights to privacy. Please read it carefully to understand how we use your personal information.
The provision of your personal information to us is voluntary. However, without providing us with your personal information, your use of our services or your interaction with us may be impaired.
Who we are
The CS Hub website (“Site”) is hosted and operated by International Alert (“us,” “we,” “our”), an international peacebuilding charity registered in England and Wales (no. 327553) and a not-for-profit company (no. 02153193) in the United Kingdom. It is also registered as a Foundation in the Netherlands (number 857844866). International Alert’s head office is in London, and it has a country office in the DRC.
The Site is hosted and operated in the United Kingdom. If you use the Site from outside the United Kingdom, please be aware that the information you provide to us is transmitted to, processed, and stored in the United Kingdom.
Data will be collected, processed, maintained, and used subject to this Privacy Policy and applicable privacy laws in the United Kingdom and in the European Economic Area. These laws may be different from the privacy laws in your country.
However, this does not change our commitment to safeguard your privacy, and we will comply with all applicable laws relating to the cross-border transfer of your personal information.
Our commitment to you
- We promise to respect any personal data you share with us and will always store this information securely.
- We will only use your personal data to provide the services you have requested and communicate with you in the ways you have agreed to.
- We will never sell or share your personal data with other organisations to use for their own purposes, unless required to do so by law.
- You can change or withdraw your consent for us to hold your personal data at any time. To do so, please use the contact details at the bottom of this page.
When is your information collected
- When you give it to us directly: For example, personal information that you submit through our website by signing up for our updates or when you communicate with us by email, phone or letter.
- When we obtain it indirectly: Information shared by third parties like service providers, or advertisers.
- Public sources: Information available publicly, including from social media platforms based on your privacy settings.
- Website visits: Automatic collection of:
- Technical data: IP address, browser type, operating system
- Visit information: Pages viewed, time spent, interaction details
We also collect and use your personal information by using cookies on our website – please see our Cookie Notice.
The data above may be compared to help us better understand our clients, partners and supporters and improve our services.
How and why will we use your personal information?
Your personal information, however provided to us, will be used for the purposes specified in this Notice. In particular, we may use your personal information:
- to allow you to contact us and/or receive information from us;
- to organise or promote the CS Hub’s events and/or activities;
- to allow you to register as a participant to events we organise or co-organise;
- to provide you with services, products or information you have requested;
- to provide services to our beneficiaries;
- to further our charitable aims in general;
- to analyse and improve our work, services, activities, products or information (including our website), or for our internal records;
- to report on the impact and effectiveness of our work;
- to manage our website, keep it safe and secure and ensure that content is presented in the most effective manner for you and for your device;
- to satisfy legal obligations which are binding on us, for example in relation to regulatory, government and/or law enforcement bodies with whom we may work;
- for the prevention of fraud or misuse of services; and/or for the establishment, defence and/or enforcement of legal claims.
What information we collect
Event attendees
When you sign up to attend one of our events, you are asked to provide your name and email address. This data is collected by third-party companies called Eventbrite and Zoom, whose systems we use to market and administer our events. We also use these systems to track and analyse who attends our events. For the purposes of GDPR, with Eventbrite/Zoom we are the Data Controller and Eventbrite/Zoom the Data Processor.
Under Article 6(1) of GDPR, the lawful basis for us processing your data is consent. We will store your data for three months, for the purposes of managing the event only.
If you come to an event, meeting or workshop that we run, we may take your photograph or video. You can always opt out of this by letting the organiser know. We’ll ask you for your consent before using any close-ups or photos/videos that are likely to identify you, but it’s often not practical to get everyone’s consent for a group shot, for example at a large conference.
Social media users
When you visit our social media pages (including Facebook and LinkedIn), the owner of that site will usually place cookies on your device. You can choose whether to allow this by changing your social media or browser preferences – see our Cookies notice for details.
Please note that even if you change your preferences, you will still see some content from us on social media, as the social media site will choose content for you based on other reasons.
When you interact with our content on social media (e.g. liking, sharing, etc.), the social media platforms automatically collect data about these interactions and share them with us. We use this data to understand what information users are interested in and where we can make improvements in what we offer.
We use a third-party service called Sprout Social to track and analyse how people use and interact with our content on social media. If you send us a private or direct message via social media, we will only store the message on that social media platform and on Sprout Social. We will not share it with any other organisation. For the purposes of GDPR, we are the Data Controller and Sprout Social the Data Processor.
Under Article 6(1) of GDPR, the lawful basis for us processing your data is consent. How long your data is stored for is governed by the data retention policies of the individual social media platforms.
Subscribers
When you sign up to receive email updates from us, you provide your email address, your name, and, if you choose to, organisation, role and location. This data is collected by a third-party company called MailChimp, whose system we use to send emails to our subscribers. We also use this system to track and analyse how people use and interact with our emails.
The data you provide is stored on secure servers by MailChimp. For the purposes of GDPR, we are the Data Controller and MailChimp the Data Processor. Learn more about Mailchimp’s privacy practices here.
Under Article 6(1) of GDPR, the lawful basis for us processing your data is consent. Any correspondence with you includes details of how you can opt out of further communication. You can also opt out by getting in touch with us using the details at the “Contact Us” page. We will store your data for three years (unless you opt out), at which point we will ask you to reconfirm your consent.
Website users
When you use our website, we automatically collect anonymous data about you using ‘cookies’. We do this to understand what information users are interested in and where we can make improvements in what we offer. To find out more about our use of cookies, read our cookies notice.
We use a third-party service called Google Analytics to track and analyse how people use and interact with our website. We do not make and do not allow Google to make any attempt to find out the identities of those visiting our website. For the purposes of GDPR, we are the Data Controller and Google Analytics the Data Processor.
Under Article 6(1) of GDPR, the lawful basis for us processing your data is consent. We store cookies for 26 months or until you next visit our site—whichever is greater. At that point, we will ask you to reconfirm your consent.
Business contacts
When you work with us or enquire about a partnership, we may keep a record of your name, email address, job title, phone number, organisation and areas of expertise/interest. We use this data to understand who we are working with and to cultivate relationships for future business needs.
Under Article 6(1) of GDPR, the lawful basis for us processing your data is legitimate interest. We will store your data for six years for administrative and legal purposes only.
Persons of legitimate interest
If you work in a field relevant to Conflict Sensitivity Hub’s business operations and your contact information is publicly available, we may collect your name, job title, email address, telephone number and organisation. We use this data to plan future business engagements or to advance Conflict Sensitivity Hub’s objectives.
Under Article 6(1) of GDPR, the lawful basis for us processing your data is legitimate interest. We will store your data for six years for administrative and business intelligence purposes.
How we protect your data
We’ve implemented physical, technical, and organisational measures to protect your data, both online and offline, from improper access, use, alteration, destruction and loss.
The data we collect will only be accessible by staff, consultants and volunteers who have been granted explicit permission to access it. Online data is password-protected and stored on secure servers, and offline data is stored in secure, locked cabinets in our offices—or, where relevant, in those of our partner organisations or companies.
We keep your information only for as long as is reasonable and necessary for the purposes you have shared it with us—which may be to fulfil statutory obligations. Where we are the Data Controller, above, we have detailed how long we store your data.
Where we use third-party companies to collect, store or process data, we ensure these companies are subject to GDPR and/or Standard Contractual Clauses on data export mechanisms.
Other than the purposes detailed above, we will only disclose your information if required to do so by law – for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a ‘competent authority’ under GDPR.
Your communications with our team (including by email, mail or social media) may be monitored and/or recorded for training, quality control and compliance purposes to ensure that we continuously improve our customer service standards. Any information will be stored on our secure servers.
In accordance with applicable data protection regulations, you have the right of access and rectification of your data. In certain cases, you also have the right to have your information deleted, to restrict its processing and to have it transferred. You also have the right to object to your personal information being processed, and the right to object to your data being used for prospecting purposes.
How to contact us
If you would like to know what information we hold about you, would like to update or remove any information we hold about you, or have any questions or concerns regarding our privacy notice or our processing of your personal information, please contact:
Email: DRC@cs-hub.org
Mail: International Alert, 10 Salamanca Place, London, SE1 7HB, United Kingdom
If you are not satisfied with our response or believe we are not processing your data in accordance with the law, you can contact the UK’s Information Commissioner’s Office. For further details, visit www.ico.org.uk. You can find out more about your data rights at www.ico.org.uk/for-the-public.
We regularly review our privacy notice and post any updates on this webpage. This privacy notice was last updated on 25 September 2024.